Returns

At Soirée The Label, we want you to love your purchase. This policy outlines when refunds are available and how to return items. It complies with the Australian Consumer Law (ACL), which provides you with rights that cannot be excluded by our policy.

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Summary

    •    We do not offer exchanges. If you would like a different item or size, please return your order for a refund and place a new order.

    •    We offer refunds for:

    •    Items that are faulty, damaged, not as described, or not fit for purpose (your rights under the ACL).

    •    Change-of-mind returns, if eligible under our store policy.

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Your Rights Under Australian Consumer Law

You are entitled to a remedy if an item you purchase is faulty, damaged, or does not do what it is meant to do. Depending on the issue, this may include a repair, replacement, or refund.

Nothing in this policy limits your rights under Australian Consumer Law.

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Change-of-Mind Returns

We accept change-of-mind returns under the following conditions:

    •    The item is returned within 14 days of delivery.

    •    The item is unworn, unwashed, with tags attached and in its original packaging.

    •    Proof of purchase (receipt or order number) is provided.

For change-of-mind returns:

    •    Return postage is the responsibility of the customer.

    •    Original shipping costs are non-refundable.

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Faulty or Incorrect Items

If your item is faulty or we sent the wrong product:

    •    You are entitled to a full refund, including any original shipping costs.

    •    We will cover the cost of return postage.

Please email us before sending your item back so we can provide return instructions. Do not discard the item or packaging until the issue is resolved.

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How to Request a Return or Refund

    1.    Email hello@soireethelabel.com within the applicable timeframe.

    2.    Include your order number, photos (if applicable), and a brief description of the issue or reason for return.

    3.    We will respond within 2 business days with return instructions.

    4.    Once your return is received and inspected, your refund will be processed to the original payment method within 5–10 business days.

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Refund Conditions

    •    Refunds will be processed to the same payment method used at checkout.

    •    We do not charge restocking fees for faulty returns.

    •    For change-of-mind returns, handling fees will only apply if stated at the time of purchase.

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Sale Items & Gift Cards

    •    Sale items can be refunded if faulty.

    •    Change-of-mind returns on sale items are at our discretion and will be clearly stated on the product page.

    •    Gift cards are non-refundable except where required by law.